IT support for clinics and medical centres
Our clinic IT support covers servers, networks, backups and the hospital, laboratory and radiology information systems (HIS, LIS, RIS) and PACS image archives that clinics and medical centres rely on. Without an IT person of your own, you get full support including help for staff. If you have an IT department, we take on the specialist work. Plans start from PLN 1,400 per month excl. VAT.
Common problems in clinics and medical centres
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A server failure stops patient registration
When the medical system goes down, reception and consulting rooms switch to paper. We maintain servers and backups, and monitoring lets us respond to faults before they stop work.
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Your IT person cannot keep up
One person handles help for staff and has no time left for servers, the network and security. We take over those tasks, and your IT person keeps helping staff.
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Several sites on one system
Branches need secure access to a shared medical system. We set up the connections between sites and monitor them.
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New obligations under the KSC Act
A clinic covered by the Polish National Cybersecurity System Act (KSC) must assess the security of the companies that run its IT. Our work is documented, which makes that easier.
How we share the work with your team
The scope of support depends on whether you have your own IT person.
| Area | No IT person | With an IT person or IT department |
|---|---|---|
| Help for staff | Conetso Healthcare, remotely and on site | Your IT person |
| Servers and backups | Conetso Healthcare | Conetso Healthcare or shared, as set out in the contract |
| Network, firewall, remote access | Conetso Healthcare | Conetso Healthcare or shared, as set out in the contract |
| HIS, LIS, PACS and RIS | Conetso Healthcare and the system vendor | Specialist support from Conetso Healthcare |
| Projects and extensions | Conetso Healthcare | Conetso Healthcare together with your team |
What we do
- Supply, deployment and maintenance of servers for medical systems
- Backups of servers and key systems
- HIS, LIS, PACS and RIS support: accounts and permissions, updates and contact with vendors
- Administration of the network, firewall and remote access for staff
- Monitoring of servers and backups
- IT planning for new clinics and extensions to existing ones
- Help for staff, remotely and on site, if you have no IT person
- Monthly report on the work done, with recommended next steps
Who it is for
- Your clinic or medical centre has no IT person and needs one company for all its IT
- You have an IT person or department that handles day-to-day support but needs help with servers, the network, security and medical systems
- Your medical centre has several sites working on a shared medical system
- You are opening a new clinic or adding consulting rooms
- You see patients in the evenings or at weekends and need cover outside standard hours
Backups you can restore data from
Regulations on medical records require them to be protected against loss. We back up servers and key systems with Veeam, and we are a Veeam partner.
- Backups of servers, databases and medical systems
- An off-site copy, which can also be kept in a private cloud
- Restore tests at a frequency agreed in your plan
- Monitoring of backup jobs
Looking after medical systems
We maintain the infrastructure that HIS, LIS, PACS and RIS run on. We also manage staff accounts and permissions, oversee updates and report problems to the system vendors.
- Staff accounts and permissions
- System updates and backups
- Contact with the system vendor
Requests and help for staff
Staff report problems by phone, by email or in the helpdesk portal. Under our standard SLA (service level agreement), we respond within 2 business hours.
- Helpdesk portal with request status
- Remote support without interrupting appointments
- On-site visits, as standard within 50 km of Lublin
How we work
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Conversation and review
We get to know your clinic, its sites, its systems and who looks after IT today. Together we agree what we take over and what stays with your IT person.
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Contract
We sign a contract that sets out the scope of work, the number of hours, the response time and the data protection rules.
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Taking over the infrastructure
We take an inventory of hardware, accounts and licences, tidy up the documentation and set up monitoring and backups.
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Day-to-day support
We handle staff requests in the helpdesk, maintain servers, backups and the network, and deal with system vendors.
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Monthly report
Every month you receive a report on the work done. We use it to plan upgrades and adjust the number of hours.
Pricing
Net prices. We will prepare an exact quote after a short conversation about your needs.
| Service | Billing model | Price | What it depends on |
|---|---|---|---|
| IT support for a clinic | monthly plan with a set number of hours | from 1,400 PLN net / month | number of hours, medical systems, required response time (SLA) |
| 24/7 on-call cover | add-on to the monthly plan | individual quote | on-call hours, required response time, number of critical systems |
| Building and developing clinic infrastructure | fixed price per project | individual quote | size of the clinic, network and server room, with or without grant funding |
Experience and partners
- users supported by the helpdesk across Conetso Group
- about 1,600
- In a hospital with an emergency department and ambulance teams, we maintain the IT infrastructure, including Fortinet firewalls and switches, clustered servers and about 450 workstations.
- For a network of diagnostic centres in several cities, we maintain the network and servers and regularly service the network cabinets at every site.
- We deploy servers and backups on hardware and software from our partners, including Dell, Lenovo, HPE and Veeam.
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Dell Technologies Authorized Partner -
Lenovo 360 Authorized 2026 -
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Fortinet Authorized Reseller
Security and regulations
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Access to medical records for IT maintenance
People who maintain the IT system of a hospital or clinic may process data from medical records on the basis of an authorisation from the controller, and they are bound by confidentiality. Our specialists work under named authorisations.
Polish Act of 6 November 2008 on Patient Rights and the Patient Rights Ombudsman, Article 24 Legal status as of
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Data processing agreement
An IT service provider processes personal data on behalf of your clinic, so we sign a data processing agreement before work starts. It sets out the scope of the data and how it is protected.
Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, GDPR), Article 28 Legal status as of
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Protecting records against loss
A healthcare provider assesses risk, applies security procedures and protects medical records against loss. The backups and access control we deploy are part of these safeguards.
Regulation of the Polish Minister of Health of 6 April 2020 on the types, scope and templates of medical records and the manner of their processing, § 1 Legal status as of
Frequently asked questions
We have our own IT person. Does working with you make sense?
Yes. Your in-house IT person handles day-to-day user support, and we take on the work that needs specialists: servers, backups, network, security, medical systems and projects. The division of duties is set out in the contract.
What are your support hours?
We provide support on business days, 8:00–17:00 Polish time. Under our standard SLA, we respond within 2 business hours. If you see patients in the evenings, at weekends or at night, 24/7 support is available under an SLA with on-call cover.
How is the monthly plan priced?
The monthly plan is a fixed monthly fee covering a set number of hours from our specialists. The price depends on the number of hours, the medical systems and the required response time. The number of workstations does not affect the price. Plans start from PLN 1,400 per month excl. VAT, and 24/7 on-call cover is priced as an add-on.
Do you support medical systems from other vendors?
Yes. We maintain the infrastructure they run on, manage accounts and permissions, and oversee updates and backups. Changes to the software itself are made by its vendor. In those cases, we report the problem to the vendor and follow it through to resolution.
Where do you store backups, and how often do you test restores?
We make backups with Veeam. We choose the off-site location to suit your options, and a private cloud is also possible. We agree how often to test restores with you, depending on your monthly plan.
How do staff report problems?
Through the helpdesk portal, by email or by phone. Every request gets a number, and the portal shows its status and every update.
Do you come on site?
Yes. We support clinics and medical centres across Poland remotely, without interrupting appointments. Our standard service includes on-site visits within 50 km of Lublin, for example to replace hardware, fix cabling or configure a device. Visits further afield, in Poland and across Europe, are arranged individually.
Does a contract with you take over our obligations under the KSC Act?
No. The head of the healthcare provider remains responsible for cybersecurity, even when tasks are outsourced. We carry out the technical work and document it. That documentation helps show that your clinic keeps control over the security of its IT suppliers.
Do you have access to patient data?
Only as far as a task requires, and on the basis of a named authorisation issued by your clinic. Before work starts, we sign a data processing agreement, and every access is logged.
See also
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HIS, RIS and PACS for hospitals and clinics
We select, implement and maintain HIS, RIS, PACS and LIS: Optimed NXT, KAMSOFT, Radpoint, Asseco mMedica and MyDr.
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Network infrastructure for hospitals and clinics
We install cabling, configure NGFW firewalls and Wi-Fi, segment the network and connect the sites of a hospital or clinic.
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IT hardware and software for clinics and hospitals
We select, supply, configure and service servers, computers, laptops and accessories, and deploy Microsoft 365.
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Conetso Group
Managed IT services for businesses
The same model of IT support for companies outside healthcare.
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Conetso Group
Cybersecurity
Firewalls, endpoint protection and Microsoft 365 security.
From our blog
Backups in hospitals and clinics: PACS and ransomware
How to plan backups in a clinic or diagnostic centre and protect them from ransomware. We also cover restore tests and what the regulations require.