About Conetso Healthcare

What we do

We work in seven areas that together cover all the IT of a hospital or clinic:

• Radiology: hospital and radiology information systems (HIS, RIS) and picture archiving and communication systems (PACS), connections to scanners, reporting workstations and disc publishers.
• Teleradiology: secure connections for radiologists reporting remotely and for teleradiology providers.
• Clinics and medical centres: ongoing support for servers, the network, backups and medical systems.
• IT systems: choice and deployment of HIS, RIS, PACS and laboratory information systems (LIS), including Optimed NXT.
• Network infrastructure: design, installation and extension of segmented networks.
• Hardware and software: servers, computers, accessories and Microsoft 365.
• Consulting: IT planning for new clinics and imaging centres, and grant-funded projects.

How we work

We start every relationship with a free online meeting. Our focus is on infrastructure and systems, because they decide whether reception, consulting rooms and imaging units can see patients. We take part in planning and building new hospitals and clinics. We design the network and server room, and then support your team until the medical system goes live.

We adapt the scope to your organisation:

• Clinics and medical centres without an IT person get full IT support, including help for staff, remotely and on site.
• When a hospital or clinic has an IT person or department, its own team helps staff day to day. We take on the work that needs specialists: networks, servers, security, medical system integrations, deployments and projects. We can also stand in for a hospital’s IT department during holidays.

We support hospitals and clinics across Poland remotely. Our standard service includes on-site visits within 50 km of Lublin. Visits further afield, in Poland and across Europe, are arranged individually.

We work on business days from 8:00 to 17:00 (Polish time). Under our standard SLA (service level agreement), we respond within 2 business hours. 24/7 support is available under an SLA with on-call cover.

Every month we send you a report on the work done. After each deployment, you also receive as-built documentation.

In grant-funded projects, we supply and configure the solutions and prepare the documentation the funding body requires. We prepare technical specifications for procurement only as a separate service. Our rule is simple: if we prepare the specification, we do not bid in the same tender.

Who we work for

We support clinics and medical centres, diagnostic imaging centres, networks of diagnostic centres and specialist clinics. In hospitals, we work on server rooms, networks and security. We also work for teleradiology providers. Our clients include a hospital with an emergency department and ambulance teams, and a network of diagnostic centres operating in several cities. We do not publish client names without their consent.

Technologies we work with

We supply hardware, networks and backups as a partner of manufacturers including Dell, Lenovo, HP, Fortinet, Cisco and Veeam. The full list is on the Conetso Group partners page.

We are an official sales, implementation and service partner of Mednow (Optimed NXT), KAMSOFT and Radpoint (RIS and PACS). In healthcare, we also work with the Asseco mMedica and MyDr systems, with Barco diagnostic monitors, Epson disc publishers, and with scanners and systems from GE HealthCare and Siemens Healthineers.

Conetso Group

Conetso Healthcare is a brand of CONETSO GROUP Sp. z o.o., a company based in Lublin, Poland, operating since 2019. The company’s other brands are Conetso Group, which provides IT support, cybersecurity and hardware for businesses, and Conetso Software, which builds custom applications.

CONETSO GROUP Sp. z o.o., ul. Bohdana Dobrzańskiego 1, 20-262 Lublin, Poland, NIP (tax ID) 9462712691, REGON 520708989, KRS 0000939638. Office: ul. Wrotkowska 2, lok. B1/K1/L1.1, 20-469 Lublin.