NIS2 for healthcare providers in Poland: KSC obligations
NIS2 for healthcare providers in Poland: the KSC Act now covers them. We explain who is an essential or important entity, the deadlines and first steps.
IT for hospitals, clinics and diagnostics
We look after the IT of hospitals, clinics, medical centres and diagnostic centres. We implement hospital information systems (HIS), radiology information systems (RIS) and PACS image archives, build networks and server rooms, and provide ongoing support for the systems you already run. Working from Lublin, we look after a hospital with an emergency department and emergency medical teams, and a network of diagnostic centres in several cities.
We work Monday to Friday, 8:00–17:00 (Polish time). 24/7 support is available under an SLA with on-call cover.
What we do for hospitals and clinics
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IT support for clinics and medical centres
We look after servers, the network, backups and medical systems. We help your staff directly or support your IT department.
Clinic IT support -
Radiology and diagnostic imaging
We equip and maintain X-ray, CT and MRI departments: RIS and PACS systems, reporting workstations and connections to imaging equipment.
IT for radiology -
Teleradiology
We set up secure connections for reporting radiologists and external teleradiology providers.
IT for teleradiology -
HIS, RIS, PACS and LIS systems
We help you choose a medical system, implement it, migrate data from your current system and maintain it after go-live.
HIS, RIS and PACS systems -
Optimed NXT implementation
We implement Optimed NXT in the cloud or on your own server, together with data migration and staff training.
Optimed NXT implementation -
Networks in hospitals and clinics
We design and build segmented networks, so that an attack or a fault in one part of the network does not spread to reception and consulting rooms.
Healthcare network infrastructure -
Hardware and software
We select and configure computers for reception and consulting rooms, radiology reporting workstations and the software they run.
Hardware for clinics and hospitals -
Consulting for new builds and expansions
We plan the IT of a new clinic, imaging department or ward while the rooms are still being designed. In grant-funded projects, we supply and implement the hardware and systems.
Healthcare IT consulting
Hospitals, clinics and diagnostic centres we work with
We work with primary care and specialist outpatient clinics, rehabilitation centres, X-ray, CT and MRI departments, teleradiology providers and hospitals.
Conetso Healthcare is a brand of Conetso Group, based in Lublin, Poland, and draws on the whole group's experience in networks, servers, cybersecurity and software development.
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Primary and specialist care clinics -
X-ray, CT and MRI departments - Teleradiology
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Hospitals
How we work with hospitals and clinics
Your staff report a problem, and we set its priority and resolve it remotely or on site.
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Staff report the problem
By phone, email or in the helpdesk portal. Every request gets a number, and its status is visible in the portal.
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We set the priority
Failures that stop work with patients, such as a RIS, PACS or patient registration system that is down, come first. Under our standard SLA, we respond within 2 business hours.
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We resolve it
We resolve most requests remotely, without interrupting work in consulting rooms. When hardware needs replacing or a device needs hands-on work, we come on site, as standard within 50 km of Lublin.
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We report
Every month we send you a report with the number of requests, recurring problems and our recommendations. If your contract covers response times, the report includes them as well.
How we work with patient data
In a hospital or clinic, a system failure means patients cannot be seen, and every access to data needs special protection. That is why we agree how we will work together before we start.
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Data processing agreement
We sign a data processing agreement before any work begins.
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Access to patient data
We log in to systems with patient data only to the extent the task requires. Each access uses a personal account and is logged.
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Coordination with system vendors
We coordinate any work that requires changes to a medical system with its vendor, so your team does not have to act as a go-between.
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Cybersecurity
We segment the network and put in place backups, endpoint protection and access control. We document what we have implemented and hand the documentation over to your team.
What your hospital or clinic gains
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Medical staff
- Report a problem by phone or email and get back to patients
- Do not need technical knowledge: a description of what is not working is enough
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Management
- Ongoing care of the systems that patient admissions depend on
- Help with cybersecurity requirements
- Predictable IT costs
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Hospital IT department
- Specialist support with HIS, RIS and PACS systems
- Cover during holidays and help with major implementations
What IT support costs for a hospital or clinic
We publish prices for ongoing IT support and Optimed NXT implementation. We quote other services once we know the scope.
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Ongoing IT support
from PLN 1,400 per month excl. VAT
The price depends on the number of hours, the required response time and 24/7 on-call cover.
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Optimed NXT implementation
from PLN 10,000 excl. VAT
The cost depends on the number of locations and modules, data migration and training.
Manufacturers we work with
We are an official sales, implementation and service partner of medical system vendors: Radpoint, Mednow (Optimed NXT) and KAMSOFT. Our partners also include Dell, Lenovo, HPE, Fortinet and Veeam, and we supply hardware and software through the official channel, with the manufacturer's warranty and support.
Frequently asked questions
Do you work with clients outside Lublin?
Yes. We work for hospitals and clinics across Poland and do most of the work remotely. Our standard service includes on-site visits within 50 km of Lublin. Visits further afield, in Poland and across Europe, are arranged individually.
Clinic IT supportWhich HIS systems do you work with?
We work with systems including Optimed NXT, mMedica and MyDr, and with RIS and PACS systems in diagnostic centres. When you change systems, we migrate the data from your current one.
HIS, RIS and PACS systemsHow quickly do you respond to a failure?
Under our standard SLA, we respond within 2 business hours. 24/7 support is available under an SLA with on-call cover.
Clinic IT supportDo you sign a data processing agreement?
Yes. We sign a data processing agreement before any work begins. It sets out which data we can access and how it is protected.
More about usDo you help when opening a new clinic or diagnostic centre?
Yes. It is best to involve us while the rooms are still being designed. We plan the network and server room, select the medical system and get it running before the first patients arrive.
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Let's talk about IT in your hospital or clinic
Book a short online meeting. We will discuss what you need and propose a scope of work. You can also call or write to us.
We reply to messages within one business day at the latest.